our blog

Browse through an assortment of blog posts by our very own experts and specialists. Our team has spent many years of delivering sales training and management development to a multitude of brands and partners. Here is where they impart their experience and knowledge they gained. Improve your understanding of the inner workings of your industry and how to apply this knowledge in your company’s day to day operations.

Bob Morrell on July 25, 2017

One of our customers is very naughty. What this person does is get us working on projects ahead of the official procedure. So when they are questioned on it, by a superior,  the response is ‘well...

Bob Morrell on July 25, 2017

This summer we celebrated 15 years of being in business. This itself would seem to be achievement enough, however set that against our history then the fact that we are still in business after all...

Jeremy Blake on July 20, 2017

As I type, someone is putting up a mystery shop results sheet on a staff noticeboard in a contact centre in Manchester, or Mumbai.
In the staff room of a retailer in South Devon or South...

Jeremy Blake on July 6, 2017

I was walking my dog yesterday evening and I saw an old lady struggling with moving her wheelie bin.

I went over and helped her get it back up to the side of her house. I asked her if her...

Bob Morrell on July 5, 2017

Over the last couple of years, we’ve done more web chat projects than ever before. It’s the new channel ‘on the block’ and so successful because it’s just so convenient for customers. I can sit...

Bob Morrell on June 23, 2017

So a year has passed since we voted to leave the EU.

What’s changed? On the face of it, not a great deal.

  1. We are still in the EU.
  2. We have served notice.
  3. The...
Jeremy Blake on June 22, 2017

There was once an estate agent who sold a house for a man in five days.

No sooner had the photographs been taken and the particulars printed, a couple with one child walked into the agency...

Robbie Tosh on June 22, 2017

Earlier this week we hosted The Reality Brexit Briefings, and it’s safe to say that they have gone down a storm.

If you didn’t attend then we’re sorry to have missed you, but don’t worry...

Robbie Tosh on June 6, 2017

This weekend I attended a friend’s special birthday in the Provençal town of Gap in the lower Alps. The French have a wonderful system where neighbours contribute to communal areas near their...

Bob Morrell on May 5, 2017

When we engage in coaching conversations with executives and salespeople, we focus on their personal goals and objectives. In recent months those goals have been affected by world events that have...

Bob Morrell on May 5, 2017

There's a whole generation of people working today who have known nothing but ‘business by email’. Their productivity is judged on the number of emails sent. So they send an email, copying in all...

Jeremy Blake on April 11, 2017

I recently spent time in a large secondary school in Newport Pagnell as part of a team of Young Enterprise volunteers.

We were running a workshop with 14 year olds, exploring the different...

Robbie Tosh on April 11, 2017

Reality Training are excited to announce that we have launched a new programme for Team Leaders.

From our experience on projects and partnerships with our clients lasting between two and...

Bob Morrell on March 17, 2017

One of the current focuses of many brands is the empowerment of their staff and managers through training and enablement, which generates engagement.

Whilst all these are essential they are...

Jeremy Blake on March 17, 2017

My Father was a fine golfer and had a handicap of 4 when he was 14. This was in 1943.

He was good enough to have become a pro and yet he was discouraged by his parents, and instead he...

Bob Morrell on December 8, 2016

A friend of mine recently went to work in Spain. From his central city offices, he and a multi-cultural team all work together to achieve service excellence and productivity.

He has one...

Anonymous on November 30, 2016

This month, the Reality Training team took part in our biannual Team Building day.  This time, it was the turn of Bob Morrell. As usual, the day was planned in secret, and only Bob knew what the...

Robbie Tosh on November 18, 2016

More and more, organisations are moving away from the stereotypical office cubical environment, to a more freer moving, flexible style of working. Why is this? At first glance, it would seem...

Jeremy Blake on November 8, 2016

We are currently developing and installing a lot of sales and service models into large organisations.

Typically anything between 2,000 and 7,0000 sales and service people, managers,...

Bob Morrell on November 3, 2016

Whenever we meet new potential clients or embark on a new project, we always mystery shop the brand first to get an immediate gauge on the service standards currently on show.

In some cases...