our blog

Browse through an assortment of blog posts by our very own experts and specialists. Our team has spent many years of delivering sales training and management development to a multitude of brands and partners. Here is where they impart their experience and knowledge they gained. Improve your understanding of the inner workings of your industry and how to apply this knowledge in your company’s day to day operations.

Jeremy Blake on November 16, 2018

With thanks to Daniel Pink* for recommending this Ted...

Jeremy Blake on November 16, 2018

Inside: The guaranteed to please - company Christmas present to add to your secret santa....

Bob Morrell on November 16, 2018

The one thing that amazes you when you start working in a new industry, is the number of awards events that take...

Jeremy Blake on October 1, 2018

 This is a cracking Ted Talk from Lera Boroditsky that she gave at Ted Women last year.

...

Jeremy Blake on April 30, 2018

What are you networking for? 

Responding to the question you dread. 

Whether you are new to business or you’ve been working since the 1950s, chances...

Bob Morrell on April 30, 2018

Last week we celebrated a milestone for Reality Training. Ann Harris our Operations Manager, has been with us, for better, for worse, for 10 years!

When I first met Ann she had two young...

Jeremy Blake on April 26, 2018

A recent Saturday in shorts was a first for many of us here in the UK and after six hours of gardening my face had truly caught the sun.

As I walked my dog around some local woods there was...

Bob Morrell on March 26, 2018

Exhibitions are still popular, and the access they offer for face to face interactions and creating relationships is impressive. Attending a show at the Exel recently I wandered through one that...

Bob Morrell on November 17, 2017

Speaking at a recent event we were surprised at how willing the audience were to interact. A few years ago we did a series of conferences for retailers and travel companies and we were well...

Bob Morrell on September 19, 2017

‘We’re adding a little something to this month’s sales contest. First prize is a Cadillac Eldorado, Second prize is a set of steak knives, third prize is – you’re fired.’

‘Oh,...

Jeremy Blake on September 7, 2017

Just before the summer break Reality Training ran two Brexit Briefing events.

These were developed to ensure business leaders learn what they have to do to support and inspire their sales...

Jeremy Blake on September 7, 2017

You need to make your September Sales Meetings count as they lead into, what are for many people, the highest sales revenue generating months of the year.

Sales Meetings come down to...

Bob Morrell on September 7, 2017

The economic indicators are on a downward spiral. In fact, unless you are an exporter, you’re probably having a tough time to maintain your position, or match last year’s performance. As a...

Bob Morrell on August 9, 2017

Every time we go onto a web site it seems we end up being approached, gently, by a smiling avatar offering you a ‘chat’ interaction. Sometimes it’s right at the beginning, even before we’ve had a...

Bob Morrell on July 25, 2017

One of our customers is very naughty. What this person does is get us working on projects ahead of the official procedure. So when they are questioned on it, by a superior,  the response is ‘well...

Bob Morrell on July 25, 2017

This summer we celebrated 15 years of being in business. This itself would seem to be achievement enough, however set that against our history then the fact that we are still in business after all...

Jeremy Blake on July 20, 2017

As I type, someone is putting up a mystery shop results sheet on a staff noticeboard in a contact centre in Manchester, or Mumbai.
In the staff room of a retailer in South Devon or South...

Jeremy Blake on July 6, 2017

I was walking my dog yesterday evening and I saw an old lady struggling with moving her wheelie bin.

I went over and helped her get it back up to the side of her house. I asked her if her...

Bob Morrell on July 5, 2017

Over the last couple of years, we’ve done more web chat projects than ever before. It’s the new channel ‘on the block’ and so successful because it’s just so convenient for customers. I can sit...