our blog

Browse through an assortment of blog posts by our very own experts and specialists. Our team has spent many years of delivering sales training and management development to a multitude of brands and partners. Here is where they impart their experience and knowledge they gained. Improve your understanding of the inner workings of your industry and how to apply this knowledge in your company’s day to day operations.

Bob Morrell on November 17, 2017

Speaking at a recent event we were surprised at how willing the audience were to interact. A few years ago we did a series of conferences for retailers and travel companies and we were well...

Bob Morrell on September 19, 2017

‘We’re adding a little something to this month’s sales contest. First prize is a Cadillac Eldorado, Second prize is a set of steak knives, third prize is – you’re fired.’

‘Oh,...

Jeremy Blake on September 7, 2017

Just before the summer break Reality Training ran two Brexit Briefing events.

These were developed to ensure business leaders learn what they have to do to support and inspire their sales...

Jeremy Blake on September 7, 2017

You need to make your September Sales Meetings count as they lead into, what are for many people, the highest sales revenue generating months of the year.

Sales Meetings come down to...

Bob Morrell on September 7, 2017

The economic indicators are on a downward spiral. In fact, unless you are an exporter, you’re probably having a tough time to maintain your position, or match last year’s performance. As a...

Bob Morrell on August 9, 2017

Every time we go onto a web site it seems we end up being approached, gently, by a smiling avatar offering you a ‘chat’ interaction. Sometimes it’s right at the beginning, even before we’ve had a...

Bob Morrell on July 25, 2017

One of our customers is very naughty. What this person does is get us working on projects ahead of the official procedure. So when they are questioned on it, by a superior,  the response is ‘well...

Bob Morrell on July 25, 2017

This summer we celebrated 15 years of being in business. This itself would seem to be achievement enough, however set that against our history then the fact that we are still in business after all...

Jeremy Blake on July 20, 2017

As I type, someone is putting up a mystery shop results sheet on a staff noticeboard in a contact centre in Manchester, or Mumbai.
In the staff room of a retailer in South Devon or South...

Jeremy Blake on July 6, 2017

I was walking my dog yesterday evening and I saw an old lady struggling with moving her wheelie bin.

I went over and helped her get it back up to the side of her house. I asked her if her...

Bob Morrell on July 5, 2017

Over the last couple of years, we’ve done more web chat projects than ever before. It’s the new channel ‘on the block’ and so successful because it’s just so convenient for customers. I can sit...

Bob Morrell on June 23, 2017

So a year has passed since we voted to leave the EU.

What’s changed? On the face of it, not a great deal.

  1. We are still in the EU.
  2. We have served notice.
  3. The...
Jeremy Blake on June 22, 2017

There was once an estate agent who sold a house for a man in five days.

No sooner had the photographs been taken and the particulars printed, a couple with one child walked into the agency...

Robbie Tosh on June 22, 2017

Earlier this week we hosted The Reality Brexit Briefings, and it’s safe to say that they have gone down a storm.

If you didn’t attend then we’re sorry to have missed you, but don’t worry...

Robbie Tosh on June 6, 2017

This weekend I attended a friend’s special birthday in the Provençal town of Gap in the lower Alps. The French have a wonderful system where neighbours contribute to communal areas near their...

Bob Morrell on May 5, 2017

When we engage in coaching conversations with executives and salespeople, we focus on their personal goals and objectives. In recent months those goals have been affected by world events that have...

Bob Morrell on May 5, 2017

There's a whole generation of people working today who have known nothing but ‘business by email’. Their productivity is judged on the number of emails sent. So they send an email, copying in all...

Jeremy Blake on April 11, 2017

I recently spent time in a large secondary school in Newport Pagnell as part of a team of Young Enterprise volunteers.

We were running a workshop with 14 year olds, exploring the different...

Robbie Tosh on April 11, 2017

Reality Training are excited to announce that we have launched a new programme for Team Leaders.

From our experience on projects and partnerships with our clients lasting between two and...

Bob Morrell on March 17, 2017

One of the current focuses of many brands is the empowerment of their staff and managers through training and enablement, which generates engagement.

Whilst all these are essential they are...