our blog

Browse through an assortment of blog posts by our very own experts and specialists. Our team has spent many years of delivering sales training and management development to a multitude of brands and partners. Here is where they impart their experience and knowledge they gained. Improve your understanding of the inner workings of your industry and how to apply this knowledge in your company’s day to day operations.

Bob Morrell on May 23, 2017

So it seems that a couple of times every year we have to spend a great deal of time on the phone, renewing insurances, energy bills, mobile phone contracts - you get the picture.

We all...

Jeremy Blake on March 17, 2017

A few years ago I rang my children's nursery to let them know I was coming to get them early. The phone was picked up and I was hit with, “Hi you’re through to Made Up Nursey, Its Jackie speaking...

Jeremy Blake on October 15, 2016

Do you know anybody who doesn't like being told a good story? Sometimes the most popular people we know are people who can tell stories. It is the the easiest way to make people understand...

Jeremy Blake on September 16, 2016

Whether you are a sales director of multiple contact centres around the globe or you have a national field sales team, your teams will be using the phone to follow up and close proposals. What you...

Anonymous on July 14, 2016

Long live follow up!!

Well where to start with this one…

Have you worked in sales?

Have you ever tried to earn commission through selling products or services?

You have...

Jeremy Blake on February 3, 2016

Our top tips for successful call centre management are all about the future. The key to managing call centres effectively is to be planning ahead constantly so that service consistency matches the...

Jeremy Blake on January 25, 2016

If you started in telesales in the 80’s or 90’s, or even the early noughties, you were likely to have been on an induction programme that told you about the importance of Listening. If you were...

Bob Morrell on October 2, 2015

Customer Service has changed in the last five years. As my colleague would say 'the lines have blurred between selling and serving'. You could be employed to answer calls and deal with queries and...

Jeremy Blake on September 27, 2015

In 1971, a few months before I was born, Albert Mehrabian published Silent Messages where he stated the results of his experiments in communication.

He carried out a series of face to face...

Jeremy Blake on September 21, 2015

One of our increasingly popular training programmes is complaints. How well you deal with complaints is a strong indicator of how much you care about your customers.

Here are some...