our blog

Browse through an assortment of blog posts by our very own experts and specialists. Our team has spent many years of delivering sales training and management development to a multitude of brands and partners. Here is where they impart their experience and knowledge they gained. Improve your understanding of the inner workings of your industry and how to apply this knowledge in your company’s day to day operations.

Jeremy Blake on September 3, 2018

More magazines are sold in September than any other month of the year. After the summer people look to the future and want to...

Bob Morrell on September 3, 2018

So I watched the web like a hawk for some months, looking for a fridge freezer – right make,...

Jeremy Blake on August 31, 2018

Do you know if you make a noise when you are considering a proposition?

What if you were told the price of something you were looking to buy?

Would you make a noise then?

If...

Jeremy Blake on July 17, 2018

Machine Learning, Computer Vision, AI and so on goes the voiceover introduction of the Amazon Go Video, click...

Bob Morrell on June 28, 2018

As Debenhams issues another profit warning, hot on the heels of House of Fraser announcing...

Jeremy Blake on May 22, 2018

It is said that Mothercare has a 25% market share in buggys and cots and larger items. Yet in their own statement they now make 43% of their sales online.

What this says to me is that their...

Jeremy Blake on March 26, 2018

With the changing of the clocks, overnight we are handed an extra hour of daylight. The question is what are you going to do with it?

In the Nordics this is the beginning of seasons where...

Bob Morrell on March 26, 2018

So another 1000 jobs in retail go and 60 stores shut.

I was in New Look a few years ago, and I remember squeezing through the rails, and trying to find some space to stand as people pushed...

Bob Morrell on March 2, 2018

We commented recently on the Toys R Us situation – and now they’re gone, on the same day that Maplin goes. Over 5,000 people out of a job and big questions around ‘how this could happen?’ filling...

Jeremy Blake on September 17, 2015

Observing Call Centres in action over the last ten years, we have arrived at the difficult conclusion that, from an omni-channel perspective, most are not fit for purpose — yet.

If I call...

Bob Morrell on July 23, 2015

On a recent training trip in the North of England we were recommended by our hotel to go to a local Indian Restaurant in a nearby High Street. Within the lines of shuttered shops the Chilli Masala...

Jeremy Blake on July 22, 2015

The mindset of the consumer is the mindset of the retailer. Last weekend as the omni channel directors and operations people were in their gardens and christening their barbecues, a lot of them...