our blog

Browse through an assortment of blog posts by our very own experts and specialists. Our team has spent many years of delivering sales training and management development to a multitude of brands and partners. Here is where they impart their experience and knowledge they gained. Improve your understanding of the inner workings of your industry and how to apply this knowledge in your company’s day to day operations.

Anonymous on June 3, 2016

Manager – doing things right

Leader – doing the right thing

It took me some time to master being a manager in my earlier career.

In my role as a manager:

1. I had to...

Jeremy Blake on April 29, 2016

During my first week at Drama school in the September of 1990, Jonathan David, our Head of Drama, taught me a major lesson, perhaps the most important lesson I was to learn from my time studying...

Anonymous on April 12, 2016

Over the ten years I have been coaching successful leaders I have collated a list of over 150 “Great Coaching Questions”. They sit in my desk draw and I enjoy reviewing them from time to time. I...

Bob Morrell on February 18, 2016

I came to a conclusion at the end of last year that Sales Management as we know it, or at least as so many people know is dead, or at the very least dying.

Sales Management in many...

Jeremy Blake on February 3, 2016

Our top tips for successful call centre management are all about the future. The key to managing call centres effectively is to be planning ahead constantly so that service consistency matches the...

Bob Morrell on October 30, 2015

Success comes down to ideas, and having the courage to risk some of those ideas.

Speculating on the success of one of your ideas means that some people, who cannot gamble, never reach their...

Bob Morrell on October 2, 2015

Customer Service has changed in the last five years. As my colleague would say 'the lines have blurred between selling and serving'. You could be employed to answer calls and deal with queries and...

Bob Morrell on August 6, 2015

Working with groups of managers, we’ve realised that so many of them, who have excelled in their jobs to win promotion, are then dropped in at the deep end when it comes to managing people.

...
Bob Morrell on March 30, 2015

Most teams need something to put them in a 'winning mood'.

In Shakespeare's play 'Henry V' the young king speaks to his men the morning of the battle of Agincourt. Now, I realise this is a...