Connecting Through Conversation 

Human interaction is about more than ticking a box. Your customers aren’t reading from a script so why should you? Learn to speak their language. Small changes in behaviour have a huge impact.

With our training everyone can realise their potential through learning how to connect with your customers.


About Reality Training

Reality Training is a company that specialises in sales and customer service training and leadership and management development. By creating better habits and giving people key principles, you can radically improve your company’s performance. Reality Training delivers engaging and interactive training that will have a positive effect on your people, your customers and your results.

Since 2001, we have trained sales and service people, their managers and leaders in industries including travel, information technology, retail, media, software and financial services. We have trained people throughout the UK, Europe, India, and across the US. For an extensive list of our clients, see our Clients page.

Our training isn’t the conventional method. 

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our clients

The AA
Halfords
Sky

our services

Sales

We have delivered sales training to thousands of salespeople across the UK, Europe, India and the US. Our approach, philosophy and ideas are fresh, inspiring and motivational.

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Customer Service

Using our 5 Principles model, we can demonstrate that using the right structure and language in your conversations can achieve success across any service channel.

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Leadership & Management

Successful sales and service people soon find themselves promoted to Management – but do they have the skills to perform to their fullest potential?

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recent blogs

Eleven years ago, we spoke at a conference where we pointed out that targeting was the wrong way to manage and motivate people and Managers should spend their valuable times on other tasks. At the...

Travel is an industry that is ahead of others when it comes to homeworking. Other companies are having to attempt homeworking for the first time and it’s not easy.

Some managers who see...

If circumstances lead you to self-isolate, I suggest you change the way you think about it.

Would you rather be in a state of self-isolation or a state or self-immersion?

Isolation...

let's talk

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